Shipping and Return Policy
Our aim at AME Supplies and Repairs is to ensure that you receive the right product for your needs. However, sometimes you may receive a product that you feel doesn’t sufficiently suit your needs or expectations. If you are not satisficed for any reason, please do not accept the shipment at the time of delivery and contact us to schedule a return of the merchandise within 10 days of receipt.
- Items must be unopened and in original packaging. There must not be any sign of usage up to and including, but not limited to cracks, scratches, dirty wheels, pet hair, and more.
- You must notify customer service within 48-72 hrs. of accepting the product shipment.
- All refunds will be processed after receiving and inspecting the merchandise.
- Select products, equipment parts and special order items will carry a 20-25% restocking fee.
- Once approved, refund minus restocking and shipping costs, will be refunded to your original form of payment if applicable.
- Bath & Toileting Products/Accessories
- Incontinent Products
- Hoyer Slings
- Seating Products
- Any custom-built/special order items
- Vehicle Lifts
- Open-box Items
Unfortunately, freight charges, delivery service fees, and White Glove Deliveries are not eligible for a refund.*
Please be advised that there is a minimum $25 restocking fee for any returns. However, most manufacturers have predetermined restocking fees between 20-25%, depending on their individual policies.
Standard ground shipping is FREE on select orders $150 and up within the continental United States. Most Orders ship via FedEx or UPS and will arrive at your residence between 4-8 business days. This estimate is contingent on the available stock of certain merchandise, beware some products may take longer to arrive. They include:
These wheelchairs will take approx. 4-6 business days to ship, after order processing is completed. Depending on the manufacturer, they may arrive sooner. Most units will arrive fully assembled, with the exception of the additional removable legrests which may need to be attached.
Lift Chairs can take from 5 business days to 6 weeks to arrive depending on the specific model, fabrics, and options you have selected. Quick Ships are available on selected lift chairs, which will be identifiable on the product page and will be shipped out between 3-5 business days. Any lift chairs ordered with heat and/or massage options will take 3-6 weeks to arrive, along with custom heavy-duty models which can also take 3-4 weeks to arrive. Please contact us for any updates and expected delivery times as most manufacturers are experiencing unprecedented delays.
Traveling, folding and power wheelchairs generally leave the manufacturer’s warehouse within 1-3 business days depending on stock availability. Custom wheelchairs with non-standard seating or other custom options can take 1-3 weeks to arrive, depending on the manufacturer. Full-sized power wheelchairs are delivered via freight and will require a signature upon delivery.
Some lightweight travel scooters can ship via FedEx or UPS, and will usually arrive within 3-7 business days. Any custom addons to your order may result in a 1-3 weeks wait time. Larger models will arrive within 5-10 business days via freight and will require a signature upon delivery.
Items Requiring freight deliveries include:
Lift chairs, medium/full-sized scooters, full-sized power wheelchairs, scooter and wheelchair lifts, patient lifts, hospital beds, stair lifts, and modular ramp systems. These merchandise will arrive via a freight company within 5-10 business days from when they are shipped from the manufacturer. Please be advised that freight representatives will contact you to arrange a specific delivery time once your mobility equipment has safely arrived at their facilities in your local region. Freight deliveries are usually accompanied by a single delivery driver and will be completed as a curbside delivery. They will not be able to bring the equipment into your residence or garage. They are also not required to traverse any steps or elevators. If you wish to save time and money, please consider requesting a White Glove delivery service at the time of ordering and we’ll take care of the delivery and setup of your mobility equipment.
After payment processing, we will email your order confirmation and provide an estimated ship date. If you need more specific shipping information before placing your order, please email us at firstname.lastname@example.org or call us at 862-233-7292.
White Glove Delivery
AME Supplies and Repairs offers White Glove delivery as a premium service, currently available only to the Northern New Jersey region. This premium service is only available on select products and offers the perfect solution for customers who prefer additional assistance in the delivery and setup of their new lift chair, bed, scooter, or power wheelchair.
White Glove Delivery Expectations
What you can expect with our White Glove Delivery:
- Your new product will be shipped from the manufacturer to our local warehouse.
- Our Delivery technicians will inspect the product to ensure it has arrived in perfect condition and functions properly.
- Our technician will contact you to schedule a delivery time for your item.
- Upon the scheduled delivery date our technician will:
- Bring your new mobility equipment into your home
- Set it up where you request
- Test and explain product functionality
- Remove any additional packaging materials
The cost for White Glove delivery varies and will be clearly listed on each product page.
This delivery service typically adds 3-7 days to the total delivery time of your item.*