Shipping and Return Policy
Returns
Our aim at AME Supplies and Repairs is to ensure that you receive the right product for your needs. However, sometimes you may receive a product that you feel doesn’t sufficiently suit your needs or expectations. If you are not satisfied for any reason, please do not accept the shipment at the time of delivery and contact us to schedule a return of the merchandise within 7 days of receipt.
Return Policy:
Once delivery has been accepted, the following conditions apply:
- Items must be new, unopened and in original packaging. There must not be any sign of usage up to and including, but not limited to cracks, scratches, dirty wheels, pet hair, wear to seat/armrest, scratches to the frame or remote-controller and more.
- All accessories and chargers included in the product’s box must be returned. Ex. Chargers, baskets, additional colored shrouds.
- You must notify customer service within 48-72 hrs. of accepting the product shipment.
- All refunds will be processed after receiving and inspecting the merchandise.
- Select products, equipment parts and special order items will carry a 15-25% restocking fee.
- Once approved, refund minus restocking and shipping costs, will be refunded to your original form of payment if applicable.
Non-Returnable Items:
- Bath & Toileting Products/Accessories
- Mattresses
- Incontinent Products
- Hoyer Slings
- Seating Products
- Any custom-built/special order items
- Some scooters and power chairs with custom add-ons
- Custom Built Lift Chairs
- Stairlifts
- Vehicle Lifts
- Open-box Items
- All Parts
Unfortunately, freight charges, delivery service fees, and White Glove Deliveries and Tech Set-Up are not eligible for a refund.*
In-Store Returns
Please be advised the following policies will apply to all in-store purchases :
- The product must be returned within 7 days of the original purchase date.
- The product must be unopened and in the original packaging.
- A receipt is required for the return/refund of any product.
- Products from our showroom floor that are fully assembled at the time of purchase will be subjected to a detailed inspection. Signs of significant usage including but not limited to cracks, scratches, dirty wheels, pet hair, wear to seat/armrest, scratches to the frame will exclude such products from being returned or refunded.
- AME Supplies will only issue a store credit for any items being returned without a physical receipt.
- AME Supplies reserves the right to :
- Charge a 15% minimum restocking fee for any returned items or,
- Deny the return completely
Certain products may not be returned or refunded. Please read the Return Policy above for a complete list of such items.
Restocking Fee
Please be advised that there is a minimum 15% restocking fee for any returns. However, most manufacturers have predetermined restocking fees between 15-25%, depending on their individual policies.
These include:
- Lift Chairs
- Scooters
- Power Chairs
- Patient Lifts
- All Manual Wheelchairs (excluding custom-made wheelchairs)
- Wheelchair Ramps
- Beds
- Parts
Canceled Orders
- Cancelation of custom orders has a 15% restocking fee, if canceled after 24 hours
Shipping Policy
Standard ground shipping is FREEÂ on select orders $150 and up within the continental United States. Most Orders ship via FedEx or UPS and will arrive at your residence between 4-8 business days. This estimate is contingent on the available stock of certain merchandise, beware some products may take longer to arrive. They include:
Lightweight Wheelchairs
These wheelchairs will take approx. 4-6 business days to ship, after order processing is completed. Depending on the manufacturer, they may arrive sooner. Most units will arrive fully assembled, with the exception of the additional removable legrests which may need to be attached.
Lift Chairs
Lift Chairs can take from 5 business days to 6 weeks to arrive depending on the specific model, fabrics, and options you have selected. Quick Ships are available on selected lift chairs, which will be identifiable on the product page and will be shipped out between 3-5 business days. Any lift chairs ordered with heat and/or massage options will take 3-6 weeks to arrive, along with custom heavy-duty models which can also take 3-4 weeks to arrive. Please contact us for any updates and expected delivery times as most manufacturers are experiencing unprecedented delays.
Power Wheelchairs
Traveling, folding and power wheelchairs generally leave the manufacturer’s warehouse within 1-3 business days depending on stock availability. Custom wheelchairs with non-standard seating or other custom options can take 1-3 weeks to arrive, depending on the manufacturer. Full-sized power wheelchairs are delivered via freight and will require a signature upon delivery.
Scooters
Some lightweight travel scooters can ship via FedEx or UPS, and will usually arrive within 3-7 business days. Any custom addons to your order may result in a 1-3 weeks wait time. Larger models will arrive within 5-10 business days via freight and will require a signature upon delivery.
Items Requiring freight deliveries include:
Lift chairs, medium/full-sized scooters, full-sized power wheelchairs, scooter and wheelchair lifts, patient lifts, hospital beds, stair lifts, and modular ramp systems. These merchandise will arrive via a freight company within 5-10 business days from when they are shipped from the manufacturer. Please be advised that freight representatives will contact you to arrange a specific delivery time once your mobility equipment has safely arrived at their facilities in your local region. Freight deliveries are usually accompanied by a single delivery driver and will be completed as a curbside delivery. They will not be able to bring the equipment into your residence or garage. They are also not required to traverse any steps or elevators. If you wish to save time and money, please consider requesting a White Glove delivery service at the time of ordering and we’ll take care of the delivery and setup of your mobility equipment.
After payment processing, we will email your order confirmation and provide an estimated ship date. If you need more specific shipping information before placing your order, please email us at orders@amesar.com or call us at 862-233-7292.
White Glove Delivery
AME Supplies and Repairs offers White Glove delivery as a premium service, currently available only to the Northern New Jersey region. This premium service is only available on select products and offers the perfect solution for customers who prefer additional assistance in the delivery and setup of their new lift chair, bed, scooter, patient lift or power wheelchair.
White Glove Delivery Expectations
What you can expect with our White Glove Delivery:
- Your new product will be shipped from the manufacturer to our local warehouse.
- Our Delivery technicians will inspect the product to ensure it has arrived in perfect condition and functions properly.
- Our technician will contact you to schedule a delivery time for your item.
- Upon the scheduled delivery date our technician will:
- Bring your new mobility equipment into your home
- Set it up where you request
- Test and explain product functionality
- Remove any additional packaging materials
Terms and ConditionsÂ
The following conditions apply with this type of delivery:
- Before the initial delivery, the customer must clear the space where the product is to be setup, including the path leading to that space.
- If it is required for the delivery team to go up and down more than one flight of stairs, the customer must inform AME Supplies when the order is placed. Additional fees may be applied for such instances, prices may vary.
- The determination of whether or not a living space is unsanitary is reserved to the discretion of the White Glove Team. If the Delivery team feels a true and direct threat to their health and well-being, they will Contact AME Supplies.
- AME Supplies will contact the customer prior to delivery to schedule a delivery window. Please be advise that a delivery window time can vary between 2-4 hrs, although the window can be shorten if permissible.
Delivery Cost
The cost for White Glove delivery varies and will be clearly listed on each product page.
This delivery service typically adds 3-7 days to the total delivery time of your item.*
Curbside Residential Delivery
AME Supplies and Repairs offers Free Curbside Delivery for select products such as wheelchairs, scooters, beds and patient lifts. Items outside of these categories may be subjected to additional charges.
What You Can Expect with Curbside Residential Delivery:
- During the delivery, the freight carrier will leave the product in the customer’s driveway or doorstep, as long as there are no steps leading to either location.
- When you opt for the Curbside Residental Delivery, you will be responsible for transitioning the product inside of your home.
- The Driver will not bring the delivery into your home or garage, nor will they assist with setting up of the delivery.
- Please be advised that while some carriers may contact the residential customer before delivery; it is not required. If a call or notification prior to delivery is needed, please inform AME Supplies at the time of your order.